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A contact center is also
referred as an interaction center with client and call center or
e-contact center is a central point from which all customer care
units are handled. These contact centers have one or more online
call centers but other customers may be interacted. This
includes:
Inbound Contact center is a
part of CRM (customer relationship management). Special software
is provided to contact center that allows contact information to
appropriate client, contacts to be tracked, and data to be
gathered. In multi-channel marketing contact center is the key
element in expanding the business. |
