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PSC is using Nuance technology for its
speech recognition solution to achieve differentiation and win
customer loyalty by delivering an exceptional customer
experience. It combines the natural conversational capabilities
of OpenSpeech® Recognizer and SpeakFreely™ with the
administrative resources of Nuance 8.5 to deliver a
best-of-breed speech recognizer that drives business performance
by dramatically enhancing the efficiency of speech-based
self-service interactions. Providing unprecedented accuracy,
reliability, and ease of use, PSC is targeting the local
companies to transform the way they care for customers, business
partners and employees, and increase caller satisfaction, and
achieve differentiation through superior customer care.
PSC have invested in speech-based self-service benefit from
improved business performance. Our callers have more efficient
self-service interactions due to higher accuracy and more
natural conversations. And our resources enjoy efficiencies from
built-in load balancing and centralized server management. The
result is unparalleled levels of reliability, accuracy, and ease
of use that will transform the way you care for your customers.
PSC Speech Recognition system enhances the customer experience
by delivering outstanding value in three key areas: |
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Accuracy
Increase the efficiency of interactions with callers, using
state-of-the-art acoustic models and natural conversations
that make it easier to resolve issues on the first call.
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Reliability
Increase the efficiency and scalability of resources with
load balancing, resource management, multitenancy, and
centralized logging and monitoring services that lead to
high service availability.
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Ease of use
Increase the efficiency of deployments and maintenance with
a centralized server management station that simplifies
reporting, tuning, and other analytical tasks.
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